FAQ

How do i register a new account on avofashion.com?
Please follow the link below to an account registration.
https://avofashion.com/account/register

 

When will i receive my order?
Please allow 1-2 working days for your order to be processed and dispatched.
When your order has been processed, you will receive an email from us (Please check junk/spam folders if it has not appeared in your inbox).

 

Do you ship internationally?
No, we only ship currently in the US, we will update you if this changes.

 

What payment options do you offer?
Currently we accept Amex, Apple Pay, Google Pay, Mastercard, PayPal, Shopify Pay and Visa.

 

Can avo® point be used at stores?
Not available in stores. Only available on avofashion.com.

 

Where can i buy avo ® products?
You can purchase it at avofashion.com or Amazon.com/shops/avofashion.

 

When will the products purchased from web store be delivered?
Usually it will be shipped the day after your order. After shipping the product, we will send you a shipping completion email with the invoice number of USPS Express. You can check the delivery status from the invoice number. We will inform you in the news when there is a suspension of shipping.

 

Is it possible to return or exchange after purchasing the product?
We do not accept returns or exchanges. However, we will accept returns and exchanges for items that are due to our faults such as product defects. In that case, the receipt at the time of purchase is required. Please contact the store where you purchased it.

 

Can you tell me if it's genuine or fake?
No authenticity test is performed. We do not know anything about products purchased at other than official store, so we recommend that you purchase at our official store.

 

Usually when a new product would be released?
Every Friday morning, 10:30am

 

Is it possible to reserve or reserve products at the store?
We do not accept reservations, but we can reserve it after the product is released.